Celebrating Anova’s Buyer Success Crew

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Crew work makes the dream work, and at this time we needed to focus on the work of our a number of the folks on our superior buyer success group. The key sauce behind nice customer support are the individuals who work in it. We pleasure ourselves on having an all-star group of people who find themselves personable, pleasant, caring and considerate.

We chatted with 4 of our CS reps to get to know them somewhat bit extra and share their expertise working with the #anovafoodnerdcommunity.

Meet Cristy

Location: Davao, Philippines
Years with Anova: 7
Spirit Animal: “I do not know what my spirit animal is (I do know for positive that if it’s spirit Pokemon, it’d be Squirtle!) Wait, I took a take a look at and discovered I’m a sea turtle. Squirtle is all the time form of a turtle in order that’s undoubtedly correct!”



Customer Succes Cristy

A real veteran, Cristy has been a part of the Anova household since 2013. Over the previous 7 years, Cristy has worn many hats, from serving to with Anova’s first kickstarter marketing campaign in 2015 to aiding the PR group with reward guides and newsletters to her present function on the returns and exchanges group.

In 2016, Cristy launched into an journey along with her husband and child to go to the Anova places of work in SF. Though she was nervous to fulfill the group, Invoice – an iconic presence at Anova – made them really feel proper at house by taking them on a metropolis tour. “My favourite half was the ice cream! I feel he took us to a spot known as Humphry Slocombe. It was the perfect ice cream I’ve EVER had!”



Favourite buyer story?


“One quiet day at work, a well-known Filipino chef emailed us about our guarantee coverage. The Slack channel blew up in 10 seconds – everybody was gushing over his e-mail. Then a heated debate began about what fortunate particular person bought to reply! That was in all probability my favourite day within the workplace.”

Meet Peter

Location: Manila, Philippines
Years with Anova: 5
Spirit Animal: Koi Fish


Peter began with Anova in December 2015 when he was referred by his brother Patrick. Together with his background at AT&T, he turned Anova’s tech assist man immediately. Electronic mail, chat, reporting bugs – Peter’s your man!



What makes you most proud?


“It feels good figuring out that Anova has a lot religion in my means to carry out. I’m additionally happy with turning into associates with the opposite buyer assist group members! We attempt to meet up 2-Three instances a 12 months. Hopefully subsequent 12 months we are able to have an organization vacation celebration for the complete CS group right here in Manila!”

Least favourite second at Anova?


“There have been a whole lot of actually pissed off prospects with the App this previous 12 months. I do know the group labored exhausting to repair it so thanks to everybody for being so affected person and understanding – I do know it wasn’t simple.”

What does Peter love to do outdoors Anova?


Spend high quality along with his spouse, Karla →

Meet Karla

Location: Manila, Philippines
Years with Anova: 3
Spirit Animal: “Caterpillar / butterfly! I am keen on how they battle as a caterpillar and morph into a phenomenal colourful creature. They exist to unfold magnificence and nourish the earth. I’d prefer to assume I carry the identical pleasure and lightness to peoples lives.”



Karla has been working with Anova for over Three years. She first heard in regards to the firm by means of her husband Peter. Karla is presently the one buyer success group member who works straight with our Operations group.



What’s it prefer to be on the CS group?


“The times get extremely hectic, particularly across the holidays after we are operating round ensuring that shipments are getting the place they should go on time. I’m continuously studying and doing new issues. No two days are the identical! It retains me on my toes and ensures that I’m by no means bored. The ops group is small however we’re mighty and I like the number of duties I’ve all through my work day.”

The query burning on all of our minds?


“I like working with Peter! I simply really feel like we’re workplace mates. Our jobs are so totally different and demanding that it’s good to be subsequent to one another for assist. We take our breaks collectively and get to eat collectively. We’ve discovered a really good strategy to sync our work and private lives and it’s enjoyable to have my greatest buddy and an workplace associate with me every single day.”

Meet Latesha

Location: Louisiana
Years with Anova: 6
Spirit Animal: “A unicorn – as a result of they’re barely mysterious and have a aspect you don’t find out about it”

Working from the “Crawfish Capital of the World,” Latesha joined the CS group simply after it launched its OG kickstarter marketing campaign in 2015. She remembers a time when folks didn’t even know what sous vide was!

Favourite half about Anova?


“Belief creates a optimistic working setting and motivates me much more to do the perfect job I can day in and day trip! Plus, having three children means my life is kind of hectic. Engaged on the CS group has all the time offered me with the pliability and assist to be a mother first.”

Least favourite a part of being on the CS group?


“That’s simple… it’s Black Friday!”

Her recommendation for all of the #anovafoodnerds on the market?
“Kindness goes a good distance! Although a whole lot of the time persons are calling in due to a problem, I would like them to know that we all the time put the shopper first and attempt to do the whole lot we are able to to assist. I like when prospects name in simply to inform us how a lot they love the gadget, or to swap their favourite recipes. These interactions all the time brighten my day.”

And an enormous thanks to our loyal #anovafoodnerdcommunity. On the finish of the day, we exist due to you. Share your favourite customer support moments with us at giving@anovaculinary.org!

– Anastasia Plotnikova, Social Affect Supervisor

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